Inground Spa Troubleshooting
None of My Equipment Operates
- Check the main breaker and make sure it is set to the on position.
- Check the sub-panel breaker and make sure it is set to the on position.
- Make sure the Equipment GFCI is set to ON.
- Make sure power switch (if available) is set to the on position.
- Make sure power cord is plugged in.
- Check the door interlock alignment and equipment bay door to ensure they are aligned with the magnets or they are closed.
- See if the Overheat protection switch is tripped and if it is, allow the unit to cool and restart by pressing any key.
- Please continue reading our inground spa troubleshooting tips the above suggestions do not fix your issue.
No, Low, or Surging Water Flow
- Air locked in the plumbing system: Try “Bleeding” the system (see start-up procedure page 3)
- Restricted water flow: Make sure the water shut-off valves are open and the suction fittings are not blocked by debris.
- Dirty filter: Clean or replace filter.
- Low water level: increase water level until the recommended level is reached.
Low Speed Pump Does Not Operate
- Overheat protection switch tripped: Allow unit to cool down and restart by pushing any key.
- Circulation pump power switch is OFF (if available): Set power switch to ON.
- Pump not plugged in: Plug in the pump
Jets or Blower Does Not Operate
- Overheat protection switch is tripped: Allow unit to cool down and restart by pushing any key.
- Pump or Blower power switch is OFF (if available): Set power switch to ON.
- Pump not plugged in: Plug in the pump.
- Blower not plugged in: Plug in the blower.
Therapy Jets Inoperative
- Overheat protection switch tripped: Allow unit to cool down and restart by pushing any key.
- Shut off valves are closed: Open shut off valves.
- Pump not plugged in: Plug in the pump.
- Blower not plugged in: Plug in the blower.
- Dirty filter: Clean or replace filter.
- Jets not properly adjusted: Adjust jets properly – or contact your local dealer.
- Diverter valve not properly adjusted: Adjust diverter valve properly – or contact your local dealer.
Lights not Working
- Light bulb defective: Replace bulb – or contact your local dealer.
- Reflector fallen off: Replace reflector – or contact your local dealer.
- Light not plugged in: Plug in the light.
Ozonator not Working
- Power switch is OFF: Set power switch to ON.
- Power cord not plugged in: Plug in power cord.
- Low water flow: Clean or replace filter – or contact your dealer.
- Ozone bulb defective: Contact your local dealer.
Water Leaks
- Spa overfilled: Adjust spa water level.
- Too many people in spa: Adjust spa water level.
- Drain valve left open: Shut off drain valve.
- Couplings or unions loose: Tighten or contact your local dealer.
- Incorrect water chemistry: Contact your local dealer.
- Pump seal leaking: Contact your local dealer.
- Plumbing / connections leaking: Contact your local dealer.
- Water leaking from spa side control: Contact your local dealer.
- Water in air blower plumbing: Contact your local dealer.
No Heat
- Temperature not set correctly: Adjust setting.
- Overheat protection switch tripped: Allow unit to cool down and restart by pushing any key.
- System in wrong mode, check if air blower circuit is on: Refer Heater Operation Section.
- No power to heater: Reset breaker at service panel.
- Low water flow: Clean or replace filter.
- Improper water flow: Refer to NO, LOW, OR SURGING WATER FLOW (above).
- Spa cover not installed: Replace spa cover.
Low Heat
- Inaccurate thermometer: Measure water temperature with an accurate thermometer.
- Insufficient heat time: Increase heating periods on timer operation.
- Temperature not set correctly: Adjust thermostat setting.
- Spa cover not installed: Replace spa cover.
- Overheat protection switch tripped: Allow unit to cool down and restart by pushing any key.
- Temperature sensor not in drywell: Place sensor in drywell – or contact your local dealer.
- Improper water flow: Refer to NO, LOW, OR SURGING WATER FLOW (above).
High Heat
- Temperature sensor not in drywell: Place sensor in drywell – or contact your local dealer.
- Jets left running continually: Turn OFF jets.
- Temperature set too high/maximum: Adjust thermostat setting.
- High air temperature: Remove spa cover.
GFCI Trips Occasionally
- Lightning or Electrical storm, Power surge, Extremely humid conditions, or Radio frequency interference. Reset GFCI.
- NOTE: Assure that the GFCI is properly grounded and bonded.
GFCI Trips Repeatedly
Defective component. Contact your local dealer.
Have Questions
These are just a few of the more common inground spa troubleshooting tips that we are aware of. If you have questions at any time please feel free to give us a call at 1-800-515-1747 or send us an email, [email protected].
At Pool Warehouse, We Know Swimming Pools!