Inground Spa Troubleshooting

None of My Equipment Operates

  • Check the main breaker and make sure it is set to the on position.
  • Check the sub-panel breaker and make sure it is set to the on position.
  • Make sure the Equipment GFCI is set to ON.
  • Make sure power switch (if available) is set to the on position.
  • Make sure power cord is plugged in.
  • Check the door interlock alignment and equipment bay door to ensure they are aligned with the magnets or they are closed.
  • See if the Overheat protection switch is tripped and if it is, allow the unit to cool and restart by pressing any key.
  • Please continue reading our inground spa troubleshooting tips the above suggestions do not fix your issue.

No, Low, or Surging Water Flow

  • Air locked in the plumbing system: Try “Bleeding” the system (see start-up procedure page 3)
  • Restricted water flow: Make sure the water shut-off valves are open and the suction fittings are not blocked by debris.
  • Dirty filter: Clean or replace filter.
  • Low water level: increase water level until the recommended level is reached.

Low Speed Pump Does Not Operate

  • Overheat protection switch tripped: Allow unit to cool down and restart by pushing any key.
  • Circulation pump power switch is OFF (if available): Set power switch to ON.
  • Pump not plugged in: Plug in the pump

Jets or Blower Does Not Operate

  • Overheat protection switch is tripped: Allow unit to cool down and restart by pushing any key.
  • Pump or Blower power switch is OFF (if available): Set power switch to ON.
  • Pump not plugged in: Plug in the pump.
  • Blower not plugged in: Plug in the blower.

Therapy Jets Inoperative

  • Overheat protection switch tripped: Allow unit to cool down and restart by pushing any key.
  • Shut off valves are closed: Open shut off valves.
  • Pump not plugged in: Plug in the pump.
  • Blower not plugged in: Plug in the blower.
  • Dirty filter: Clean or replace filter.
  • Jets not properly adjusted: Adjust jets properly – or contact your local dealer.
  • Diverter valve not properly adjusted: Adjust diverter valve properly – or contact your local dealer.

Lights not Working

  • Light bulb defective: Replace bulb – or contact your local dealer.
  • Reflector fallen off: Replace reflector – or contact your local dealer.
  • Light not plugged in: Plug in the light.

Ozonator not Working

  • Power switch is OFF: Set power switch to ON.
  • Power cord not plugged in: Plug in power cord.
  • Low water flow: Clean or replace filter – or contact your dealer.
  • Ozone bulb defective: Contact your local dealer.

Water Leaks

  • Spa overfilled: Adjust spa water level.
  • Too many people in spa: Adjust spa water level.
  • Drain valve left open: Shut off drain valve.
  • Couplings or unions loose: Tighten or contact your local dealer.
  • Incorrect water chemistry: Contact your local dealer.
  • Pump seal leaking: Contact your local dealer.
  • Plumbing / connections leaking: Contact your local dealer.
  • Water leaking from spa side control: Contact your local dealer.
  • Water in air blower plumbing: Contact your local dealer.

No Heat

  • Temperature not set correctly: Adjust setting.
  • Overheat protection switch tripped: Allow unit to cool down and restart by pushing any key.
  • System in wrong mode, check if air blower circuit is on: Refer Heater Operation Section.
  • No power to heater: Reset breaker at service panel.
  • Low water flow: Clean or replace filter.
  • Improper water flow: Refer to NO, LOW, OR SURGING WATER FLOW (above).
  • Spa cover not installed: Replace spa cover.

Low Heat

  • Inaccurate thermometer: Measure water temperature with an accurate thermometer.
  • Insufficient heat time: Increase heating periods on timer operation.
  • Temperature not set correctly: Adjust thermostat setting.
  • Spa cover not installed: Replace spa cover.
  • Overheat protection switch tripped: Allow unit to cool down and restart by pushing any key.
  • Temperature sensor not in drywell: Place sensor in drywell – or contact your local dealer.
  • Improper water flow: Refer to NO, LOW, OR SURGING WATER FLOW (above).

High Heat

  • Temperature sensor not in drywell: Place sensor in drywell – or contact your local dealer.
  • Jets left running continually: Turn OFF jets.
  • Temperature set too high/maximum: Adjust thermostat setting.
  • High air temperature: Remove spa cover.

GFCI Trips Occasionally

  • Lightning or Electrical storm, Power surge, Extremely humid conditions, or Radio frequency interference. Reset GFCI.
  • NOTE: Assure that the GFCI is properly grounded and bonded.


GFCI Trips Repeatedly

Defective component. Contact your local dealer.

Have Questions

These are just a few of the more common inground spa troubleshooting tips that we are aware of. If you have questions at any time please feel free to give us a call at 1-800-515-1747 or send us an email, [email protected].

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