Inground Pool Kit Shipping & Order Information

    • Free Shipping on polymer & steel pool kits to 37 states in the USA! Free Shipping is also offered on all swimming pool replacement liners, in ground spas and spill over spas; inground pool kit shipping is free to 37 states in the continental USA!  No hidden fees or freight up charges.
    • Swimming Pool Liners ship within 5-10 business days; please allow 2-3 additional days for delivery. Rush orders are available with 24-48 hour turn around. Please call us for details and pricing.
    • UPS or FedEx are typically used on purchased items weighing less than 150 lbs..  Larger items such as swimming pool kits, hot tub spas, large above ground pool liners and inground pool liners will be shipped via common carrier.
    • Additional charges will apply on orders that have requested expedited shipping.
    • In-stock products will ship from the warehouse in 1-3 business days. Allow 2-5 additional business days for delivery depending on your location.
    • Special order items may require additional shipping fees unless otherwise stated.  Email or call for international inground pool kit shipping rates.

Inground Pool Kit Shipping Information

    • Free Shipping on all polymer & steel pool kits to 37 states; no hidden fees of freight up charges.  Inground swimming pool kit shipping is free to 37 states in the continental USA!.
    • Inground pool kit shipping and delivery is by semi (18 wheel) truck.
    • Any item purchased with your swimming pool kit will be delivered curb-side along with your pool kit. It is our goal to have your kit ship complete to avoid any extra shipping charges or delays.
    • At the discretion of the delivery company the truck driver may chose to deliver your order to a different location if restricted by neighborhood regulations or if location is rural and inaccessible by truck.
    • Swimming pool kit’s must be unloaded by the customers receiving the order. This is not the responsibility of the trucking company.
    • Additional delivery charges will apply for pool kits shipping to Hawaii, Alaska and International Export Shipments.
    • All non free form swimming pool kits should ship within 5-7 business days. Please allow additional time for swimming pool covers, spill-over and inground spas.
    • Recipient MUST check for shipping damage before signing the delivery ticket.
    • Recipient must report any missing and/or damaged items before the shipper leaves. Report items on the bill of Lading and then fax to 888-491-1236 Pool Warehouse
    • All damaged items must be sent back with the shipper for a quick replacement of the damaged item.
    • Only steel and polymer inground pool kit shipping is free.  Fiberglass pool kits do not come with free shipping.

Hot Tub & Spa Shipping & Information

  • Lift gate service is included free on all hot tubs & spas for no extra charge! Note: Some Inground Spas are too large for even the lift gate, and will require special services obtained from the shipper.
  • All hot tubs and spas are delivered by semi (18 wheel) truck.
  • Free Shipping on in ground spas and spill over spas, shipping to the lower 48 states.
  • The homeowner is responsible for unloading the hot tub/spa from the truck and placing it in the final location.
  • Customers MUST check for shipping damage before signing the delivery ticket.
  • Customer must report any missing and/or damaged items before the shipper leaves. Report items on the bill of Lading and then fax to 888-491-1236 Pool Warehouse
  • All damaged items must be sent back with the shipper for a quick replacement of the damaged item.

Shipping Damage

  • Recipient MUST check for shipping damage before signing the delivery ticket.
  • Recipient must report any missing and/or damaged items before the shipper leaves. Report items on the bill of Lading and then fax to 888-491-12236 Pool Warehouse
  • All damaged items must be sent back with the shipper for a quick replacement of the damaged item.
  • Inground pool kit shipping damages must be noted noted at time of delivery
  • If recipient does not note damages or missing items on the bill of lading at the time of delivery, then they will file a damage claim form with the shipping company.

Returns

  • Returns must be made withing 15 days of purchase.
  • Items must be new and not used in original box.  If the goods cannot be sold in new condition a refund can not be issued.
  • Email sale@poolwarehouse.com a copy of your on-line receipt with a reason of return.  An RMA-# will be given and a ship back address.
  • Returned items will be freight pre-paid via UPS. Shipping charges are non-refundable.  RMA-# and order # must appear on all cartons.
  • Product returned without and RA# will be subject to a 25% restocking fee.

Non Returnable Items

  • Inground Swimming Pool Kits, Swimming Pool Liners, Swimming Pool Covers, Spas, Saunas, Heaters & Waterfalls are all items that are custom and cannot be returned
  • Cancellations of a custom order will be charged a 30% restocking fee if the product has not shipped.
  • Orders for Swimming Pool Liners and or Swimming Pool Covers cannot be canceled once production has begun.

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